Privacy policy

Summary

We collect what we need to evaluate and respond to your case — nothing more. We never sell your information. We share with a small set of service providers who help us operate the site and respond to inquiries. You have the right to access, correct, and delete what we hold, with a 45-day response window. Medical-malpractice intake involves clinical information, which we treat with elevated care.

What we collect

Information you give us when you fill out a form or use the guided case review: name, phone, email, and a description of what happened.

Information we observe when you visit: we use Google Analytics to understand, in aggregate, which pages help prospective clients. It sets cookies and collects pages viewed, approximate location, device and browser type, and how you reached the site; it does not show us your IP address. See our cookie policy for the cookies involved and how to opt out. Standard technical details of each request (page requested, referring URL, IP address, browser type) also appear in the aggregate server and hosting request logs our infrastructure providers keep, which we use for operations and security.

Information from phone calls: calls to the firm’s published numbers are recorded and transcribed to assist with your intake. You hear an announcement to that effect at the start of the call, before recording begins; Pennsylvania law requires the consent of all parties to record a call, and continuing after the announcement constitutes consent. Recordings and transcripts are processed by the telephony, automated-transcription, and intake-summary tools our service providers operate, are used to prepare an accurate intake record, and are available only to firm personnel working on your inquiry. Some of the phone numbers we publish (for example, on business listings) are call-tracking numbers; when you call one, the call is forwarded to our office, the same announcement and recording apply, and the caller’s number, the time and duration of the call, and the listing it came from are logged so we know which listings work.

How we use it

We use what you give us to evaluate the matter, respond to your inquiry, route the file to the right partner, and communicate with you about the case. We use observed information to improve the site and understand which content actually helps prospective clients.

We do not sell, rent, or share your information with advertisers.

Who we share it with

We share information only with service providers who help us operate the site and respond to inquiries, under contractual confidentiality obligations. The current set is intentionally small:

• Website hosting and content delivery — the providers that serve the site, deliver images, keep standard request logs, and protect against malicious traffic.
• Form storage — submissions are stored in an access-controlled database that serves as our system of record.
• Email delivery — the internal alert our attorneys receive when you submit an inquiry, and the confirmation email summarizing your guided case review.
• Google Analytics — aggregate site statistics, as described above and in the cookie policy.
• Call tracking and telephony — routing, attribution, recording, automated transcription, and intake summarization for calls to our published numbers, as described above.

Your privacy rights

Some states give their residents specific statutory rights over personal data. Most of those laws apply only to companies processing data about very large numbers of people, and this firm does not meet those thresholds. We extend the core rights voluntarily to everyone regardless of where you live: you may ask what we hold about you, ask us to correct it, or ask us to delete it (except information we must keep for legal, ethical, or record-retention reasons).

To exercise these rights, email admin@cminjury.com or call us. We respond within 45 days and will explain our reasoning if we cannot honor a request. The firm does not discriminate against visitors who exercise these rights.

How long we keep it

Inquiries that do not become engaged matters are retained for three years. Inquiries that become engaged matters are retained per the firm’s file-retention policy (typically seven years after the matter closes). Analytics data is aggregate; server and hosting request logs are retained on our infrastructure providers’ standard schedules.

Medical-malpractice intake

Medical-malpractice intake routinely involves clinical information about identifiable individuals. The firm is not a HIPAA-covered entity, but treats this information with elevated care: transmitted over HTTPS and stored in an access-controlled database, available only to attorneys and staff working on the matter.

For matters requiring particularly sensitive transmission of clinical detail, prefer a phone call to (267) 936-2233 over the website form.

Children’s privacy

The site is not directed at children under 13. The firm does not knowingly collect information from children. If a parent or guardian believes a child has submitted information, contact us at admin@cminjury.com and we will delete it.

Changes to this policy

We update this policy when our practices, providers, or governing law changes. We update the date at the top each time and notify engaged clients of material changes by email.

How to reach us

Privacy questions, rights requests, and complaints: admin@cminjury.com. General contact: see /contact.